Achievers Team Tutorial (“ATT”, “we”, “us” or “our”) operates the ATT Students Portal at https://attportal.name.ng.

This Privacy Policy explains how we collect, use, disclose, protect and retain personal information when you register for ATT, use the Portal, participate in tutorial activities, submit academic materials, contact support, or receive ATT communications.

We aim to process personal information fairly, transparently, for defined purposes and in line with applicable Nigerian data-protection law, including the Nigeria Data Protection Act 2023 where it applies. This policy is an operational notice; it does not remove any rights provided by law.

At a glance
• Portal: https://attportal.name.ng
• Operator: Achievers Team Tutorial (ATT)
• Privacy requests: use the Portal Contact Support route; identity verification may be required.

1. Who is responsible for your information?
Achievers Team Tutorial is responsible for the ATT student-account and tutorial administration processing described in this Policy. For privacy questions or requests, contact ATT through the official Contact Support support@attportal.name.ng route displayed on the Portal at https://attportal.name.ng. We may ask you to verify your identity before responding to a request that concerns a student record.

2. Personal information we collect
Registration and identity information: first name, middle name where provided, surname, gender where requested, date of birth, country and state details, address, mobile number, personal/recovery email, Tutorial ID, cohort/class code, registration date and account verification/status information.
Academic and programme information: department, academic level, formal programme name, tutorial enrolment details, class or batch, assignment and submission data, result documents submitted for verification, quiz/exam activity, scores, attendance and academic records maintained by ATT.
Profile and support information: profile photograph you choose to upload, support requests, messages you send us, records of corrections requested, and relevant correspondence with ATT.
Technical and security information: login/activity timestamps, session and security events, audit records, basic device/browser or network information available to the hosting/security systems, CAPTCHA result information when enabled, and information needed to investigate suspected misuse or protect accounts.
Payment and transaction information: payment references, amount, currency, service paid for, transaction status, reconciliation information and refund/dispute correspondence. Where an external payment provider processes a card or bank transaction, sensitive payment credentials are generally handled by that provider under its own processes rather than being needed in the ATT student profile.

3. How we use information
To register and verify your account, create and maintain your Tutorial ID, provide login and recovery services, and protect the Portal against impersonation or unauthorised access.
To administer tutorials, learning resources, quizzes, examinations, assignments, research activities, attendance, academic levels, results and student records; and to provide authorised tutors or administrators with the information they need for those duties.
To send important account, security, academic, payment, mailbox-setup, event, deadline, result and support notifications; record email delivery outcomes; and respond to questions or complaints.
To process fees, reconcile payments, handle legitimate disputes, meet accounting or legal obligations, prevent misuse, investigate security events, improve the Portal and maintain appropriate system performance.
To display your profile photograph or student information in Portal areas where you or ATT have chosen to display it, subject to access controls and the purpose of the relevant feature.

4. Lawful grounds for processing
Depending on the particular activity and applicable law, ATT may process personal information because it is necessary to provide or administer the tutorial service you requested, take steps requested before enrolment, comply with a legal obligation, protect the Portal and students through appropriate legitimate interests, or because you gave consent for a specific optional purpose.
Where ATT relies on consent, you may withdraw it for future processing that depends on that consent. Withdrawal does not automatically make earlier processing unlawful, and it may not affect information ATT must retain or process on another lawful ground. Some information is required to create and administer a student account; if you do not provide it, ATT may be unable to register you or deliver the relevant service.

5. How information may be shared
ATT may make relevant records available to authorised ATT administrators, academic coordinators, tutors or records personnel on a need-to-know basis for tutorial delivery, account support, assessment, student administration or security.
We may use service providers that support website hosting, database storage, security, email delivery, institutional mailboxes, payment processing, CAPTCHA, analytics or technical maintenance. Providers should receive only information reasonably needed to perform their function and may process it under their own contractual terms and applicable law.
When Google reCAPTCHA is enabled, Google may receive technical/device and interaction data needed to assess the form submission. The provider’s terms and privacy documentation apply to its processing.
We may disclose information where required by law, court order or a lawful request, or where reasonably necessary to protect a person’s rights, the security of ATT systems, the integrity of academic records or the prevention/investigation of suspected fraud or serious misuse.
ATT does not sell student personal information to data brokers or share academic records for unrelated third-party marketing. If a service provider processes information in another country, the relevant transfer and safeguards will be addressed as required by applicable law.

6. Institutional email and communications
The Portal may preserve your personal email as a recovery address and, once your ATT mailbox has actually been provisioned, may use your assigned ATT email for official tutorial communication. The original address and the institutional address may be held in different fields so that the system can distinguish recovery contact details from the official ATT mailbox.
We record necessary information about notifications to diagnose delivery failures, prevent duplicate messages and demonstrate whether an automated send was accepted by the mail system. Email providers may also apply spam filtering or retain delivery logs under their own policies.

7. Cookies, sessions and security logs
The Portal uses session cookies and related browser storage where necessary to keep you signed in, protect requests, remember relevant state and enforce idle-session rules. The Portal may also use security and performance technologies required by WordPress, hosting providers or CAPTCHA services.
You can clear cookies or adjust browser settings, but blocking essential cookies may prevent login, verification, form submission or other Portal functions from working correctly.
We use reasonable technical and organisational measures intended to protect personal information, including access controls, password hashing through WordPress, server-side input validation, security checks, role-based permissions and system/audit logs. No internet-connected service can be guaranteed perfectly secure, and we cannot promise that unauthorised access will never occur.

8. Retention of information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to legal requirements and legitimate operational needs. The period may differ by data category.
Tutorial ID history, student-level progression, academic results, payment records, verification/audit logs and important administrative decisions may need to be kept after a student stops using the Portal to preserve record integrity, resolve disputes, prevent fraud, meet accounting requirements or comply with law.
When information is no longer required, ATT will take reasonable steps to delete it, anonymise it, or otherwise securely dispose of it, subject to backups, technical limitations and lawful retention requirements.

9. Your choices and data-subject rights
Subject to the applicable law and any lawful exceptions, you may request access to personal information about you; ask that inaccurate or incomplete information be corrected; request deletion where retention is no longer justified; object to or ask for restriction of certain processing; request a portable copy where the right applies; and withdraw consent where consent is the basis for processing.
For protection of your account and other students, ATT may need to verify your identity, clarify the scope of a request, protect information about another person, or retain certain records to meet legal, academic, security or dispute-related obligations. If ATT cannot comply fully, we will explain the reason to the extent permitted by law.
To submit a request, use the Portal’s official Contact Support route. Provide your name, Tutorial ID if applicable, the type of request and a safe way to contact you. Never include your password or one-time verification code. You may also raise a complaint with the Nigeria Data Protection Commission or another competent authority as permitted by law.

10. Minors and sensitive information
The Portal is designed for ATT tutorial administration and academic support. Do not submit sensitive personal information unless a form specifically asks for it and you are authorised to provide it. Where a student is under the age at which they may independently provide consent under applicable law, ATT may require appropriate parent/guardian involvement or another lawful basis for processing.

11. External websites and linked services
The Portal may contain links to university resources, webmail, payment providers or other external websites. ATT does not control those websites’ privacy practices. Review the privacy notice of each external service before providing information directly to it.

12. Changes to this Privacy Policy
We may update this Policy when Portal features, service providers, operational needs or legal requirements change. The current version and effective date will be published on the Portal. Where a change materially affects how information is used, ATT will take reasonable steps to provide notice or obtain consent where required.

13. Contact and complaints
For questions, privacy requests, correction requests or concerns about the handling of student information, use the official Contact Support route displayed on https://attportal.name.ng. If you remain dissatisfied, you may contact the Nigeria Data Protection Commission through its official website, https://ndpc.gov.ng, or use any other complaint route provided by applicable law.